Shipping & Returns
We offer FREE international shipping for all purchase.
SHIPPING AND HANDLING TIME
Orders are usually shipped within 2 business days after purchased and delivered within 14 days according to the destination.
Processing time for orders from Personalized Collections may take up to 15 business days.
You can check your invoice or the product page to see the production time.
TAX AND CUSTOMS DUTY
Selected countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product price. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. The estimated duty and tax rates provided include the estimation of duties, sales taxes and other additional taxes and are for reference only. Our courier will contact you locally with details of any import duty or additional handling charges you may have to pay. For further details, please contact your local customs office. Product prices, taxes and duties (if applicable) and shipping fees are calculated according to your shipping destination and itemized on the Order Summary page.
You will receive a shipping confirmation email with tracking once your order has been dispatched.
Please click here to track the status of your delivery by signing into your account.
All your purchases are insured against theft and accidental damage whilst in transit from Être to your shipping address.
To ensure that your purchases arrive safely and in perfect condition, we need your signature as the proof of delivery for all orders.
Once your package has been delivered and signed for at your specified address, the package is no longer covered.
Return & Exchange Policy
Être offers a 30 days return policy to make your online shopping experience smooth, easy and worry-free.
We accepts unworn merchandise with the full set of tag(s), original packaging and gift with purchase (if any) within 30 days of the shipping date.
All qualified orders will get a full refund or credit.
Être is not responsible for any lost return packages. Customers are also responsible for any delivery or transportation fee incurred when returning items to us.
Please note that Être does not offer free shipping for returns, repairs or exchange.
TIME TO PROCESS REFUNDS
As soon as we receive your returned items, we will process your refund promptly.
You will see your refund payment after approximately 30 business days.
The exact time varies, depending on your issuing bank and/or billing cycle.